Key Fact Statement – OneCard Credit Card

Issued by SIB Bank, Managed by OneCard

Goods and Service Tax is applicable on all fees, interest and other charges

**Illustration on Interest Free (grace) period

Interest free period will not be available if you have not paid the previous month’s outstanding amount in entirety. Interest free period from the start of the billing cycle date shall not exceed 49 Days. Payment Due Date on your Card is 18 days after the Statement Date (Please check your statement for your exact Payment Due Date). Therefore the free credit period can range from 18-49 days depending on your Payment Due Date.

Illustrative Example for Interest Free Period Calculation:

For a statement for the period 16th April to 15th May, the payment due date is 3rd June. Assuming you have paid your previous month’s dues in full, the interest free period would be:
For the purchase dated 16th April, interest free grace period is from 16th April to 2nd June = 49 days and for the purchase dated 4th May, interest free grace period is from 4th May to 2nd June = 30 days.

Billing Statement: Your billing statement will be generated every month (currently on 16th). It will contain a break-up of all purchases, repayments, fees, interest charges, refunds and taxes. In case the card was not used in a month, the statement will mention there were no spends in that month.

Mode of sending statement: The billing statement will be shared over email, on a monthly basis to you, and will also be available on your OneCard app.

***Minimum Amount Due:When you get your OneCard statement, you can choose to pay the full amount (Total Amount Due) or pay just 5% of the Total Amount Due. This is known as Minimum Amount Due (MAD), and at least this amount must be paid before the Payment Due Date (currently on 2nd or 3rd). The remaining balance can be carried forward to subsequent months. This Minimum Amount Due will be:

i) 5% of the outstanding amount or Rs.100 (whichever is greater) PLUS ii) Total sum of any card fee, overdue minimum payment iii) Any amount exceeding the credit limit iv) Entire amount of any instalments (EMI) due (if/as applicable)

You can also pay the Total Amount Due or an amount between the Minimum Amount Due and Total Amount Due.

Method of payment
You can pay the outstanding dues from the App itself, through the following modes:
a)Debit Card b) Netbanking c) UPI d) IMPS/NEFT to unique OneCard account number provided in app.

Billing Disputes Resolution : In case of any query or a dispute on any transaction, you must inform us within 30 days of receipt of the statement, by using any of the contact particulars stated below. We will assist you by providing information in relation to charges to the card account. A temporary suspension would be applied on the disputed transaction while under investigation. This would be resolved within a maximum of 60 days.

Complete Postal Address of card issuer: The South Indian Bank Ltd., Retail Banking Department, 2nd Floor, Shanu Towers, Kalamassery - 683104

Grievance Resolution
Helpline Number: 1800-210-9111

Email id: help@getonecard.app

If you are not satisfied with the response from regular channels, you can escalate the issue by sending an email to grievances@fplabs.tech

For any escalation beyond this level, you can reach out to the bank at customercare@sib.co.in or you can contact the Nodal Officer at nodalofficer@fplabs.tech

Contact details of Grievance Redressal Official:
Mr.Anto George T,
Senior General Manager (HR & Admin),
South Indian Bank.,
Head Office,
Mission Quarters, Thrissur -
Phone: 048720020