Lost Your OneCard? Here’s What To Do Next

By OneCard   |   August 04, 2024

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Your credit card being stolen or misplaced sounds like a nightmare, doesn’t it? It’s like losing the key to the safe at your home, making you vulnerable to severe financial damages. A credit card being stolen increases the likelihood of identity theft and fraudulent charges, not to mention the added stress you have to deal with. While it may be challenging to safeguard your credit card, here are a few steps you can take if your OneCard is lost or stolen:


Steps to Take When Your Credit Card is Lost or Stolen

1. Inform Authorities and Your Credit Card Issuer

If you have misplaced or lost your credit card, take immediate action and report your loss or theft to the authorities. Next, immediately call your bank or credit card issuer to report the activity and block the card. Credit card issuers usually have a dedicated 24x7 helpline for such emergencies. For instance, if your OneCard is lost, you can immediately use the ‘card lock’ feature under ‘Card Controls’ on the OneCard app.

2. Provide Detailed Information

When you call the representative to report the unusual activity, keep your account details handy. These details include your account number, the date and time the card was found missing or stolen, and the details of the last transaction. Try to follow up with an email so you have proof going forward.

3. Inform the Credit Bureau & Review Credit Reports

After you report the fraud to the bank or the credit card issuer, follow up with them to ensure the credit bureau is informed and places a fraud alert on your credit profile. Additionally, check and review your credit reports for unusual activities or discrepancies and report them, if any, to the credit bureau. Early detection of these errors or fraudulent activities can help you save your credit score from taking a hit.

ALSO READ: How OneCard Keeps You Safe from Credit Card Fraud?

Best Practices To Safeguard Your Credit Card Before You Lose It

There are a few ways where you can always protect yourself from fraud or misplacement of your credit card:

  • Avoid carrying multiple credit cards unless necessary
  • Sign up for transaction notifications
  • Review your credit score regularly
  • Safeguard your credit card information
  • Monitor your credit card statements
  • Avoid sharing your credit card and banking information through unverified channels

ALSO READ: Learn How To Know Your Credit Card Number

In conclusion, your OneCard getting lost or stolen can create myriad challenges for you. Therefore, it is essential to be vigilant and act promptly to take necessary measures and safeguard your credit card. If you notice any fraud, theft, or misuse of your credit card, quickly report it to save yourself some time and stress. Take active measures to limit the chances of your credit card being stolen or misused, and ensure this financial instrument reaps benefits for you rather than add to your woes.


**Disclaimer: The information provided in this webpage does not, and is not intended to, constitute any kind of advice; instead, all the information available here is for general informational purposes only. FPL Technologies Private Limited and the author shall not be responsible for any direct/indirect/damages/loss incurred by the reader for making any decision based on the contents and information. Please consult your advisor before making any decision.